When I order a box of donut holes and ask when ordering at the drive up no jelly filled. Then when I pay I verify no jelly filled. Then I get to work and over half are jelly filled it makes me wonder if the owner hired illegal immigrants that don't understand English or the employees just don't care. It has been a very long time since I waited on customers, but I actually cared if they got what they wanted.
(1)
B J.
The worst dunkin donuts i've ever been to. extremely slow...cars will sit in the drive thru for AT LEAST 15min, then you'll get fed up and walk in to find dumb customers lined up back to the door. (why "dumb" customers.....because we allow this type of service to continue...take 5min out of your 'extremely busy' day to call corporate and complain.) this location needs to be shut down.
(1)
Larry H.
This is the worst Dunkin Donuts location I've ever set foot in. I really looked forward to their opening a year or so ago, but every experience has left me shaking my head. Most recently they have struck out in back to back occasions. Yesterday my wife stopped by to pick up donuts for work. She arrived at 6:45am to see all the lights off and the doors locked. The door says the store opens at 4:30am, but at 6:45am on a Friday they were taking a sick day apparently. Today my wife goes to get donuts and coffee for breakfast. I asked for a medium coffee with Equal and cream. My wife was told they don't have cream (what?!), so she asked for Equal only since I could add my own elusive cream at home. She brings home the coffee and it has CREAM, and NO Equal. Also, the filled donut I had filling in approximately the last 1/4 of the donut. Clearly the grand opening kinks have not been fixed.
(2)
Alyssa C.
After the summer months I came back a few times for coffee or food and the service has gone substantially downhill. They forgot my orders, gave me the wrong drink, or took a long time just trying to figure out the register. It is obvious that the manager needs to provide extra training to their staff. The service here is just unacceptable.
(1)
Crystal M.
I love DD however I hope this place burns to the ground. It's my fault for going back a couple times however I wanted to give it a fair shot. On multiple occasions my latte has been cold. I've been given coffee instead of a latte because the operator didn't know how to use the machine, and instead of getting someone he just kept taking orders, letting the line back up. Additionally they are always out of everything! Worst experience ever, I will be writing corporate!
(1)
Taylor W.
Went through the drive thru, they made a mistake in my order so gave me it free of charge. The could have simply corrected it but decided to give it to me for free. I'm all about customer service. And my drink was great.
(5)
Laura H.
Love DD but this location is horrible... Out of most varieties by as early as 9am weekends and weekdays, ridiculously long drive thru waits, and often my very simple order is wrong(plain bagel plain cream cheese). I will continue to frequent DD just not this one if I can avoid it. Seriously don't go.
(1)
Amy S.
I'm really surprised by all of the negative reviews for this Dunkin. I've been several times, and here are my takeaways: -The store is always busy. The line commonly goes to the door (sometimes out), and there is a wait. Given the length of the line, the wait time seems ok to me. I.e. they are ok at moving people through. Not fantastic, but not bad either. Same with the wait at the drive thru. -The coffee is always hot and good. I am a plain coffee with cream girl, so I've never ordered anything "frufru" and can't speak to the specialty drinks. -If you show up after about 8am, your donut selection will be limited. That is just the way it is at any location. I've never been to a Dunkin that is fully stocked later in the morning (and I grew up 2 blocks from a DD). Sorry Haters, deal with it or get up earlier. -The store is clean. -The service is great. The staff is very friendly, and more than once, my coffee has been upgraded to a bigger size free of charge. Oh, and there always are coupons available. Email, snail mail, or printed on receipts...I've probably gotten free coffee through one of these methods more times than I've paid for coffee here. And try to use expired coupons if you have them--I've had them work before. (The employees scan the barcode on the coupon and if the computer takes it, sweet! Just don't blame the employee if an expired coupon doesn't work.)
(4)
Wes S.
If America runs on Dunkin, America's in trouble. We have visited this location a handful of times and every time we go with an open mind. "They're bound to get it right this time, right?", we'd say. Then we'd leave with that same feeling of disappointment, "Nope, not today ." On one particular occasion we went in with a coupon for free donut holes and they only had pumpkin spice. Was told if we don't want em to come back tomorrow. So we settled for pumpkin spice. Then the employee seemed annoyed that we were getting something for free. Like that would be the downfall of Dunkin Donuts, not the subpar customer service and the fact they can screw up an iced coffee with cream. The instructions are literally in the order. Ice. Coffee. Cream. So I guess what I'm trying to say is be prepared for disappointment when visiting this Dunkin location.
(1)
chad z.
If you are looking to start your morning off on the WRONG foot then stop on by and DD won't disappoint. I am blown away by the variety of ways that a simple order of "coffee with cream and sugar" can be lost in translation and come out 15 minutes later as a blank stare from someone who apparently missed their calling as a mime (no offense to the mime community). It's unfortunate because DD is a great franchise but I predict disaster for this store unless they actually start to make donuts which they could then sell for a profit. The words "Sorry, we're out of donuts" should not be uttered given the name of the store, but that is just my opinion. I can't wait for Starbucks to come in and put this place out of it's misery.
(1)
Katie K.
Worst service on the weekends. Usually out of donuts by 9am. Was told last time, "we are really busy so just give us a break". Wow.
(1)
Kevin D.
Excellent! 4 Stars for service. The staff was very friendly. I was greeted upon entry and given a great recommendation for what food menu item to order. I had the sausage and egg burrito, which was nothing special but still a filling quick bite. The dining area inside of this location is very nice, as are the restroom facilities.
(4)
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Address :8950 University Ave
West Des Moines, IA, 50266
Steve G.
When I order a box of donut holes and ask when ordering at the drive up no jelly filled. Then when I pay I verify no jelly filled. Then I get to work and over half are jelly filled it makes me wonder if the owner hired illegal immigrants that don't understand English or the employees just don't care. It has been a very long time since I waited on customers, but I actually cared if they got what they wanted.
(1)B J.
The worst dunkin donuts i've ever been to. extremely slow...cars will sit in the drive thru for AT LEAST 15min, then you'll get fed up and walk in to find dumb customers lined up back to the door. (why "dumb" customers.....because we allow this type of service to continue...take 5min out of your 'extremely busy' day to call corporate and complain.) this location needs to be shut down.
(1)Larry H.
This is the worst Dunkin Donuts location I've ever set foot in. I really looked forward to their opening a year or so ago, but every experience has left me shaking my head. Most recently they have struck out in back to back occasions. Yesterday my wife stopped by to pick up donuts for work. She arrived at 6:45am to see all the lights off and the doors locked. The door says the store opens at 4:30am, but at 6:45am on a Friday they were taking a sick day apparently. Today my wife goes to get donuts and coffee for breakfast. I asked for a medium coffee with Equal and cream. My wife was told they don't have cream (what?!), so she asked for Equal only since I could add my own elusive cream at home. She brings home the coffee and it has CREAM, and NO Equal. Also, the filled donut I had filling in approximately the last 1/4 of the donut. Clearly the grand opening kinks have not been fixed.
(2)Alyssa C.
After the summer months I came back a few times for coffee or food and the service has gone substantially downhill. They forgot my orders, gave me the wrong drink, or took a long time just trying to figure out the register. It is obvious that the manager needs to provide extra training to their staff. The service here is just unacceptable.
(1)Crystal M.
I love DD however I hope this place burns to the ground. It's my fault for going back a couple times however I wanted to give it a fair shot. On multiple occasions my latte has been cold. I've been given coffee instead of a latte because the operator didn't know how to use the machine, and instead of getting someone he just kept taking orders, letting the line back up. Additionally they are always out of everything! Worst experience ever, I will be writing corporate!
(1)Taylor W.
Went through the drive thru, they made a mistake in my order so gave me it free of charge. The could have simply corrected it but decided to give it to me for free. I'm all about customer service. And my drink was great.
(5)Laura H.
Love DD but this location is horrible... Out of most varieties by as early as 9am weekends and weekdays, ridiculously long drive thru waits, and often my very simple order is wrong(plain bagel plain cream cheese). I will continue to frequent DD just not this one if I can avoid it. Seriously don't go.
(1)Amy S.
I'm really surprised by all of the negative reviews for this Dunkin. I've been several times, and here are my takeaways: -The store is always busy. The line commonly goes to the door (sometimes out), and there is a wait. Given the length of the line, the wait time seems ok to me. I.e. they are ok at moving people through. Not fantastic, but not bad either. Same with the wait at the drive thru. -The coffee is always hot and good. I am a plain coffee with cream girl, so I've never ordered anything "frufru" and can't speak to the specialty drinks. -If you show up after about 8am, your donut selection will be limited. That is just the way it is at any location. I've never been to a Dunkin that is fully stocked later in the morning (and I grew up 2 blocks from a DD). Sorry Haters, deal with it or get up earlier. -The store is clean. -The service is great. The staff is very friendly, and more than once, my coffee has been upgraded to a bigger size free of charge. Oh, and there always are coupons available. Email, snail mail, or printed on receipts...I've probably gotten free coffee through one of these methods more times than I've paid for coffee here. And try to use expired coupons if you have them--I've had them work before. (The employees scan the barcode on the coupon and if the computer takes it, sweet! Just don't blame the employee if an expired coupon doesn't work.)
(4)Wes S.
If America runs on Dunkin, America's in trouble. We have visited this location a handful of times and every time we go with an open mind. "They're bound to get it right this time, right?", we'd say. Then we'd leave with that same feeling of disappointment, "Nope, not today ." On one particular occasion we went in with a coupon for free donut holes and they only had pumpkin spice. Was told if we don't want em to come back tomorrow. So we settled for pumpkin spice. Then the employee seemed annoyed that we were getting something for free. Like that would be the downfall of Dunkin Donuts, not the subpar customer service and the fact they can screw up an iced coffee with cream. The instructions are literally in the order. Ice. Coffee. Cream. So I guess what I'm trying to say is be prepared for disappointment when visiting this Dunkin location.
(1)chad z.
If you are looking to start your morning off on the WRONG foot then stop on by and DD won't disappoint. I am blown away by the variety of ways that a simple order of "coffee with cream and sugar" can be lost in translation and come out 15 minutes later as a blank stare from someone who apparently missed their calling as a mime (no offense to the mime community). It's unfortunate because DD is a great franchise but I predict disaster for this store unless they actually start to make donuts which they could then sell for a profit. The words "Sorry, we're out of donuts" should not be uttered given the name of the store, but that is just my opinion. I can't wait for Starbucks to come in and put this place out of it's misery.
(1)Katie K.
Worst service on the weekends. Usually out of donuts by 9am. Was told last time, "we are really busy so just give us a break". Wow.
(1)Kevin D.
Excellent! 4 Stars for service. The staff was very friendly. I was greeted upon entry and given a great recommendation for what food menu item to order. I had the sausage and egg burrito, which was nothing special but still a filling quick bite. The dining area inside of this location is very nice, as are the restroom facilities.
(4)